Shipping Policy

Shipping

All orders are shipped out within 48 hours of purchase. *Business Days Only

Shipping costs are affordable and vary depending on the size and weight of your order, and are calculated at check out. We provide excellent, reliable shipping services internationally. All shipping services include tracking information.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated. Shipping times are around 14-21 business days.

Shipping times are only estimates and unfortunately, cannot be guaranteed.

Note 1: International shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

Note 2: Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

COVID-19 SHIPPING DELAY NOTICE.

Due to the ongoing COVID-19 pandemic, the overwhelming demand for deliveries across the US and overseas, as well as modified practices by shipping carriers to keep their workforce and customers safe, delivery of packages may be delayed. Shipping times are estimates only and cannot be guaranteed.

International and overseas delivery times are currently severely impacted by continuously changing lockdowns and delivery suspensions. Shipping times are expected to be much longer, with up to several weeks delay in extreme cases.

We will continue to be here to support you as our customer, before, during, and after the buying and shipping process and we appreciate your understanding and patience in these unprecedented times.

Still got questions?

Feel free to contact our shipping team at: support@purrtypet.com