FREE Returns and Exchanges
If you are not satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be in the state you received them, and in the original packaging), or receive another item of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience. Therefore, if for whatever reason you're not happy with your purchase, just go through our easy-return process to print out a return label.
Full refunds and exchanges are given as long as a return request is communicated in under 15 days of receiving the order.
Note 1: Sizing problems are Not eligible for Return or Exchange.
Note 2: Products of a Custom Nature cannot be cancelled after 24 hours of placing the order. Items that are Custom Printed upon Ordering are Not eligible for Return or Exchange unless the Item is Defective.
Note 3: If you choose to return your item(s), shipping fees will not be refunded.
Easy Return and Exchange Process:
1. Email customer care at support@purrypet. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.
2. Ship your return, including our filled-out return form.
3. When we receive your return, it will be processed in under 48 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.
Still got questions?
Feel free to contact our shipping team at: firstname.lastname@example.org